Refund policy

Return & Exchange Policy
Thank you for shopping at our online store specialized in coffee machines and accessories. 
We are committed to providing you with the best online shopping experience and complying 
with Kuwait Consumer Protection Law No. 39 of 2014. Therefore, we offer a clear and 
flexible return and exchange policy as follows:

1. Return Policy
You may request a return and refund in the following cases:
• If the product is defective or has a manufacturing fault.
• If you received a product that does not match your order or specifications.
• If you wish to cancel your purchase within 14 days of receiving the item, provided 
that:
◦ The item is unused, undamaged, and in its original condition.
◦ The item is in its original unopened packaging, with the seal unbroken.
◦ All accessories and the original invoice are included with the product.
Important Notes:
• Used or operated items cannot be returned.
• Consumable items such as coffee, filters, or tasting tools cannot be returned once 
opened.
• If your return is approved, the refund will be issued via the original payment method 
within 7 business days, after inspection and confirmation.

2. Exchange Policy
Exchange Conditions:
• The item must be unused, undamaged, and in its original sealed packaging.
• All accessories must be included.
• The original invoice or proof of purchase must be provided.

3. Exceptions to Return & Exchange
The following items cannot be returned or exchanged:
• Items that have been used or operated (e.g., coffee machines that were filled or 
tested).
• Opened consumable products (e.g., coffee, sugar, filters).
• Products purchased under special promotions that clearly state “non-returnable or 
non-exchangeable”.
• Custom orders or items made to customer specifications.

4. International Shipping (Outside Kuwait)
For our customers outside the State of Kuwait, please note the following:
• International orders can be returned or exchanged within 14 days of receipt, 
provided that:
◦ The item is unused, undamaged, and in its original condition.
◦ The product is in its original sealed packaging.
◦ The original invoice is included with the return.
• The customer is responsible for covering all:
◦ International return or exchange shipping fees.
◦ Any customs duties, import taxes, or clearance fees applicable in their 
country.
• Only the product value will be refunded, excluding shipping or clearance fees, 
after inspection and approval of return conditions.

How to Request a Return or Exchange
Please contact us through one of the following methods:
� WhatsApp: [0096541041234] 
� Email: [support@entiregoods.com]
Our customer service team will respond within 24 hours and provide you with all necessary instructions regarding